Last Updated: 12 May 2026

Welcome to Sirasar. We want our customers to have a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

We accept returns under the following conditions:

Product must be unused, unwashed, and in original condition.
Original tags, packaging, and accessories must be intact.
Return request must be raised within 7 days of delivery.
Products damaged due to customer misuse will not be eligible for return.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

Innerwear or hygiene-related products
Customized or personalized items
Products bought during clearance or special sale offers
Used or washed products

3. Wrong / Damaged Product

If you receive:

Wrong item
Damaged product
Missing item

Please contact us within 48 hours of delivery with:

Order ID
Product photos
Unboxing video (recommended)

Email/WhatsApp support details can be added here.

4. Refund Process

Once your returned item is received and inspected:

Approved refunds are processed within 5–7 business days
Refund will be credited to the original payment method
COD orders may require bank account details for refund processing

5. Exchange Policy

We offer exchange only for:

Size issues
Damaged products
Wrong product delivered

Exchange depends on stock availability.

6. Cancellation Policy

Orders can be cancelled before dispatch.
Once shipped, cancellation may not be possible.
Refund for prepaid cancelled orders will be processed within 5–7 business days.

7. Shipping Charges

Return shipping charges may be deducted from refund amount if applicable.
In case of wrong or damaged product from our side, return shipping will be covered by us.

8. Contact Us

For any return, refund, or exchange queries, contact us:

Website : Contact us at SIrasar
WhatsApp : +91-9920020148 https://wa.me/9920020148
Email: support : support@sirasar.com